Exchange & Refund Policy

At Knock, we are committed to ensuring your satisfaction with our products. If for any reason you are not happy with your purchase, we offer a straightforward exchange and refund policy.

Exchange Policy

Eligibility for Exchange:

• Items must be returned within 14 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• If you request an exchange or a refund, you will be responsible for covering any additional shipping and handling costs.
• However, in the case of receiving an incorrect product, damaged, or factory-defected item: we are pleased to offer a full cash-back or a free exchange - according to your preference; with guidelines applicable.

How to Exchange:

To initiate an exchange request, please contact us via email at knockthebrand@gmail.com or send us a direct message on Instagram @knockthebrand. Please include your order number and a detailed explanation of the reason for the exchange. Our team will review your request and respond within a timely manner.

 

Refund Policy

Eligibility for Refund:

• Items must be returned within 14 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
  
  

How to Return for a Refund:

To initiate a refund request, please contact us via email at knockthebrand@gmail.com or send us a direct message on Instagram @knockthebrand
Please include your order number and a detailed explanation of the reason for the refund. Our team will review your request and respond within a timely manner.

Thank you for shopping with Knock. We appreciate your business and are here to ensure you have a positive shopping experience.